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Cleaning and facilities

Commercial/residential cleaning and facilities maintenance.

A record here is built from things like a clean signed off by the site, confirmed by somebody other than the person who did it.

What gets recorded

Both directions. A record that only carries the good weeks is not a record, and the person it is about is told about every entry and can contest any of them.

Clean completed to standard

Kept its word

The scheduled clean was completed and met the checklist standard.

Who confirms it
The site contact or property managerCustomer or client
How they confirm
Confirmed by the site contact via a confirmation link or manager sign-off.
Due
the scheduled visit start
Done
the actual arrival or checklist-completion time

Redo required

Fell short

The site contact required the clean to be redone.

Who confirms it
The site contactCustomer or client
How they confirm
Recorded against the visit; the worker can dispute.
Due
the original scheduled visit the work should have satisfied
Done
Nothing was delivered, so there is no completion time to compare against.

Due and done are the pair that decide whether something counts as delivered on time rather than merely delivered. Send one without the other and the outcome can only ever read as finished.

Who counts as a witness here

One kind of third party confirms work in this trade. None of them outranks another. The formula does not read this at all. What varies is how hard each one is for either side to lean on, which is a fact worth knowing and not a weighting.

Customer or client
The party the work was done for, or who took delivery of it: a homeowner, a patient, a client, a consignee, a family. They know first hand whether it happened.

What is not recorded against the person

A client who did not attend, work the business itself pulled or rescheduled, conditions nobody controls, time off taken with notice, and an opinion about the person. None of it belongs on the record of whoever showed up to do the work.

The full list is on the index, and it is the same list for every trade.

How a confirmed outcome reaches a score

A confirmed outcome becomes evidence in a published formula, version 5.6, with five weights and six bands running from Distinguished down to At Risk. An outcome nobody else confirmed is still recorded, and it shows on the record as a claim rather than as evidence. No plan and no payment moves a score.

The record belongs to the person, not to the business that recorded the work. They take it with them. The model is published in full, and what an employer records covers the recording side.

Also under cleaning, grounds and security