What gets recorded
Both directions. A record that only carries the good weeks is not a record, and the person it is about is told about every entry and can contest any of them.
Call completed
Kept its wordThe crew member made their call time and worked the full call.
- Who confirms it
- The production manager or stage manager running the callSupervisor or reviewer
- How they confirm
- Confirmed from the call sheet sign-in, with a production-manager sign-off.
- Due
- the call time on the schedule
- Done
- the actual sign-in time at the venue
Event work invoiced and paid
Kept its wordA completed event booking was invoiced and settled.
- Who confirms it
- The paying production company or venue (as recorded by the processor)Payment or marketplace
- How they confirm
- Auto-verified when a third-party processor records the payer as someone other than the worker.
- Due
- the invoice due date
- Done
- the settlement date the processor recorded
Production reference confirmed
Kept its wordA production manager confirmed the crew member worked their calls reliably.
- Who confirms it
- The production managerSupervisor or reviewer
- How they confirm
- Requested via a reference link the production manager responds to.
- Due
- the end of the run being confirmed
- Done
- the date the reference was given
Missed call
Fell shortThe crew member did not make an accepted call, leaving a live event short-crewed.
- Who confirms it
- The production manager or stage managerSupervisor or reviewer
- How they confirm
- Recorded by the production manager; the worker is notified and can dispute.
- Due
- the call time on the schedule
- Done
- Nothing was delivered, so there is no completion time to compare against.
Due and done are the pair that decide whether something counts as delivered on time rather than merely delivered. Send one without the other and the outcome can only ever read as finished.
Who counts as a witness here
2 kinds of third party confirm work in this trade. None of them outranks another. The formula does not read this at all. What varies is how hard each one is for either side to lean on, which is a fact worth knowing and not a weighting.
- Supervisor or reviewer
- The responsible party where the work happened, who is not the worker: a shift or site manager, a charge nurse, a dispatcher, a production manager, a reviewer. Distinct from the worker by construction, so a worker can never be their own supervisor here.
- Payment or marketplace
- A processor or marketplace that independently recorded a payer other than the worker. Money moving from a third party is evidence somebody else was involved. It is never, on its own, evidence that the work was good.
What is not recorded against the person
A call the production canceled or moved is not the crew member’s outcome. It goes nowhere near their record, and neither does anything else on the shared list: a customer who did not attend, a job the business itself pulled, conditions nobody controls, notified time off, or an opinion about the person.
The full list is on the index, and it is the same list for every trade.
How a confirmed outcome reaches a score
A confirmed outcome becomes evidence in a published formula, version 5.6, with five weights and six bands running from Distinguished down to At Risk. An outcome nobody else confirmed is still recorded, and it shows on the record as a claim rather than as evidence. No plan and no payment moves a score.
The record belongs to the person, not to the business that recorded the work. They take it with them. The model is published in full, and what an employer records covers the recording side.
Also under hospitality, retail and events