What gets recorded
Both directions. A record that only carries the good weeks is not a record, and the person it is about is told about every entry and can contest any of them.
Clinical shift completed
Kept its wordThe worker showed up on time and completed the full booked clinical shift.
- Who confirms it
- The charge nurse or unit/staffing managerSupervisor or reviewer
- How they confirm
- Confirmed from the clock-in/clock-out the staffing tool records, with a charge-nurse or manager sign-off.
- Due
- the booked shift start
- Done
- the actual clock-in the staffing tool recorded
Home-health visit delivered
Kept its wordA scheduled home-health or therapy visit was delivered and billed as agreed.
- Who confirms it
- The patient/family or the paying agencyCustomer or client
- How they confirm
- Confirmed via the post-visit link the agency sends, or by the paying agency as recorded by the processor.
- Due
- the scheduled visit time
- Done
- the recorded arrival or visit-verification timestamp
Supervisor reference confirmed
Kept its wordA supervising clinician confirmed the worker performed reliably over an assignment.
- Who confirms it
- The supervising clinician or unit managerSupervisor or reviewer
- How they confirm
- Requested via a reference link the supervisor responds to.
- Due
- the end of the assignment being confirmed
- Done
- the date the reference was given
Unfilled shift / no-show
Fell shortThe worker did not show for a booked clinical shift, disrupting patient coverage.
- Who confirms it
- The unit/staffing managerSupervisor or reviewer
- How they confirm
- Recorded by the manager; the worker is notified and can dispute.
- Due
- the booked shift start
- Done
- Nothing was delivered, so there is no completion time to compare against.
Due and done are the pair that decide whether something counts as delivered on time rather than merely delivered. Send one without the other and the outcome can only ever read as finished.
Who counts as a witness here
2 kinds of third party confirm work in this trade. None of them outranks another. The formula does not read this at all. What varies is how hard each one is for either side to lean on, which is a fact worth knowing and not a weighting.
- Supervisor or reviewer
- The responsible party where the work happened, who is not the worker: a shift or site manager, a charge nurse, a dispatcher, a production manager, a reviewer. Distinct from the worker by construction, so a worker can never be their own supervisor here.
- Customer or client
- The party the work was done for, or who took delivery of it: a homeowner, a patient, a client, a consignee, a family. They know first hand whether it happened.
What is not recorded against the person
A client who did not attend, work the business itself pulled or rescheduled, conditions nobody controls, time off taken with notice, and an opinion about the person. None of it belongs on the record of whoever showed up to do the work.
The full list is on the index, and it is the same list for every trade.
How a confirmed outcome reaches a score
A confirmed outcome becomes evidence in a published formula, version 5.6, with five weights and six bands running from Distinguished down to At Risk. An outcome nobody else confirmed is still recorded, and it shows on the record as a claim rather than as evidence. No plan and no payment moves a score.
The record belongs to the person, not to the business that recorded the work. They take it with them. The model is published in full, and what an employer records covers the recording side.
Also under care and health