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Legal services

Attorneys, paralegals and independent legal professionals.

A record here is built from things like a matter delivered by the deadline, confirmed by somebody other than the person who did it.

What gets recorded

Both directions. A record that only carries the good weeks is not a record, and the person it is about is told about every entry and can contest any of them.

Matter delivered and accepted

Kept its word

The agreed legal work on a matter was completed and accepted by the client.

Who confirms it
The client (or the supervising attorney on a staffed matter)Customer or client
How they confirm
Confirmed by the client via a confirmation link, or by the supervising attorney who assigned the work.
Due
the agreed deliverable or filing date
Done
the date the work was delivered or filed

Invoiced legal work paid

Kept its word

The client paid the invoice for completed legal work.

Who confirms it
The paying client (as recorded by the processor)Payment or marketplace
How they confirm
Auto-verified when a third-party processor records the payer as someone other than the worker.
Due
the invoice due date
Done
the settlement date the processor recorded

Client reference confirmed

Kept its word

A past client confirmed the professional handled their matter reliably.

Who confirms it
The past clientCustomer or client
How they confirm
Requested via a reference link the client responds to.
Due
the end of the matter being confirmed
Done
the date the reference was given

Client deadline missed

Fell short

An agreed deliverable or filing deadline on the matter was missed.

Who confirms it
The client or supervising attorneyCustomer or client
How they confirm
Recorded against the matter; the worker is notified and can dispute.
Due
the agreed deadline that passed
Done
Nothing was delivered, so there is no completion time to compare against.

Due and done are the pair that decide whether something counts as delivered on time rather than merely delivered. Send one without the other and the outcome can only ever read as finished.

Who counts as a witness here

2 kinds of third party confirm work in this trade. None of them outranks another. The formula does not read this at all. What varies is how hard each one is for either side to lean on, which is a fact worth knowing and not a weighting.

Customer or client
The party the work was done for, or who took delivery of it: a homeowner, a patient, a client, a consignee, a family. They know first hand whether it happened.
Payment or marketplace
A processor or marketplace that independently recorded a payer other than the worker. Money moving from a third party is evidence somebody else was involved. It is never, on its own, evidence that the work was good.

What is not recorded against the person

A client who did not attend, work the business itself pulled or rescheduled, conditions nobody controls, time off taken with notice, and an opinion about the person. None of it belongs on the record of whoever showed up to do the work.

The full list is on the index, and it is the same list for every trade.

How a confirmed outcome reaches a score

A confirmed outcome becomes evidence in a published formula, version 5.6, with five weights and six bands running from Distinguished down to At Risk. An outcome nobody else confirmed is still recorded, and it shows on the record as a claim rather than as evidence. No plan and no payment moves a score.

The record belongs to the person, not to the business that recorded the work. They take it with them. The model is published in full, and what an employer records covers the recording side.

Also under professional and office work